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How VA-Works Revolutionized Benefits Administration for Veterans in Higher Education

Writer's picture: TechnoPro VAworksTechnoPro VAworks

Introduction


Navigating the transition from military service to higher education can be challenging for veterans. One of the biggest hurdles is managing their benefits. For school certifying officials (SCOs), directors of veterans’ affairs, deans, and benefits administrators, ensuring smooth benefits administration is a critical task. VA-Works was created to simplify this process for everyone involved.

The development of VA-Works was an inspiring journey, starting with enhancements to the ClockWork platform at the University of South Florida (USF) and leading to the creation of a fully digital platform designed for the modern needs of benefits administrators and student veterans.


The Beginning


Fourteen years ago, USF adopted ClockWork, a software initially designed to support students with disabilities, for their Veterans Success Center. While it proved helpful, administrators quickly realized it needed additional features for veterans’ benefits administration. In response, new capabilities were added to address these specific needs. This was the first step toward what would eventually become VA-Works.


Building on Feedback


Over the years, as the needs of benefits administrators grew, so did ClockWork’s capabilities. New regulations, increasing numbers of student veterans, and rising expectations for digital services highlighted the need for a specialized solution. Feedback from SCOs and directors of veterans’ affairs became crucial during this time. Their insights helped shape the platform’s evolution, ensuring it met real-world demands.


The Digital Leap


Recognizing the need for a modern solution, the idea for VA-Works emerged. It would be a standalone platform designed specifically for benefits administration, making processes easier for administrators and veterans alike. SCOs and directors collaborated with the development team, sharing their experiences and challenges to create a platform tailored to their needs.


VA-Works Today


VA-Works simplifies and optimizes benefits administration with features like:

  • A centralized dashboard for easy management of tasks.

  • Real-time updates and notifications for student veterans.

  • Compliance tools to handle regulations effortlessly.

  • Robust reporting systems for better decision-making.

Student veterans benefit from transparent and accessible tools, while administrators enjoy a streamlined workflow that saves time and reduces errors.


Conclusion


VA-Works is the result of years of dedication, collaboration, and innovation. From enhancing ClockWork to building a fully digital platform, the journey reflects a commitment to improving the lives of student veterans and the administrators who support them.

By addressing the unique challenges of benefits administration, VA-Works helps create a smoother experience for everyone. We invite you to explore VA-Works and join us in transforming veterans’ benefits administration for the better.

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